Refund policy

RETURN & REFUND POLICY

Last updated: August 30, 2026

Thank you for shopping with StoreYours.

We want you to have a smooth and satisfactory shopping experience. If there is an issue with your order, please contact us and we will do our best to resolve it.

1. RETURN ELIGIBILITY

You may request a return if:

• The product received is damaged.
• The product received is defective or not functioning as described.
• You received an incorrect product.
• The product received is materially different from the product description.

For eligible returns, you must contact us within 7 days of receiving your order.

The product must generally be unused, in its original condition, and accompanied by the original packaging where reasonably possible.

Certain products may be non-returnable because of their nature, hygiene considerations, customization, clearance/final-sale status, or other restrictions. Such exclusions will be mentioned on the relevant product page where applicable.

2. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:

contact whatsapp: [9209250953]

Please provide:

• Your order number
• A description of the issue
• Clear photographs or video showing the product and packaging
• Any other information reasonably required to investigate the issue

We may request additional information before approving a replacement or refund.

3. CHANGE OF MIND

Returns due solely to a change of mind may not be accepted unless specifically stated on the relevant product page.

Because some of our products may be sourced or fulfilled through third-party suppliers, return eligibility can vary by product.

4. RETURN SHIPPING

If the return is approved because the product was damaged, defective, incorrect, or materially different from the description, StoreYours may provide instructions regarding the return shipping process.

For other approved returns, the customer may be responsible for applicable return shipping costs unless otherwise stated.

Do not send a product back to the sender's address shown on the package unless we specifically instruct you to do so.

5. REFUNDS

Once an approved return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may depend on your payment provider, bank, card issuer, or other financial institution.

6. REPLACEMENTS

Where appropriate and subject to availability, we may offer a replacement instead of a refund.

If the exact product is unavailable, we may offer an alternative resolution or refund as appropriate.

7. ORDER CANCELLATION

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has entered processing, fulfillment, shipment, or delivery, cancellation may no longer be possible.

If cancellation is possible, we will confirm the cancellation and any applicable refund.

8. NON-DELIVERY OR LOST PACKAGES

If tracking information indicates that an order has been delivered but you have not received it, please contact us promptly.

We may investigate the matter with the shipping carrier or fulfillment partner before determining the appropriate resolution.

9. DELIVERY DELAYS

Estimated delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by carrier delays, customs processing, weather, public holidays, incorrect address information, remote locations, or other circumstances outside our reasonable control.

10. REFUND EXCLUSIONS

We may not be able to provide a refund where:

• The customer provided an incorrect or incomplete delivery address.
• The product has been damaged after delivery due to misuse, improper handling, or normal wear and tear.
• The customer fails to follow reasonable return instructions.
• The product is specifically identified as non-returnable or final sale.
• The customer refuses delivery without an eligible reason.
• The applicable return period has expired.

11. CONTACT US

For return or refund questions, please contact:

StoreYours
contact whatsapp: [9209250953]

We will review each request fairly and in accordance with applicable laws.

StoreYours reserves the right to update this Return & Refund Policy from time to time.